This Privacy Policy explains how Handror collects, uses, discloses, and protects your information when you use our app, website, and services. By using Handror, you consent to the practices described here.
Key Principle: We collect only what we need to deliver and improve services, keep accounts secure, and comply with law. We do not sell your personal data.
1. Who We Are and Scope
Controller
Handror operates the platform and determines how your data is processed.
Scope
Applies to customers, providers, visitors, and business accounts using our app, site, and related tools.
2. Data We Collect
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Account and identityName, email, phone, password hashes, profile photo.
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Service detailsAddresses, access notes, instructions, photos/videos you upload.
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Transaction dataBooking details, invoices, payment confirmations, non-sensitive billing metadata. Card data is processed by our payment partner; we do not store full card numbers.
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Device and usageApp version, device identifiers, IP address, logs, crash reports, cookies, and analytics events.
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CommunicationsIn-app messages, emails, call/chat metadata for support and quality assurance.
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Provider-specificFor providers: verification documents, skills, certifications, background check results where permitted by law.
3. How We Use Data
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Service deliveryCreate accounts, match bookings, schedule, route communications, process payments.
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Safety and qualityVet providers, prevent fraud, monitor performance, support dispute resolution.
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ImprovementsAnalyze usage to fix bugs, enhance features, and optimize operations.
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CommunicationsSend confirmations, reminders, invoices, service updates, and policy notices. You can manage non-essential notifications.
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Legal complianceTax records, regulatory requests, and enforcement of our Terms.
4. Legal Bases for Processing
To provide the services you request.
Security, fraud prevention, service improvement, and support.
For optional features like marketing or certain device permissions. You may withdraw consent at any time.
Where laws require retention or disclosure.
5. Sharing Your Data
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With providersLimited booking details (name, service address, instructions, contact proxy) needed to perform the job.
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With customers (for providers)Provider name, business info, ratings, and necessary contact via in-app tools.
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Service partnersPayments, identity verification, analytics, messaging, and mapping providers under contractual safeguards.
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Legal and safetyWhen required by law or to protect rights, safety, and integrity of users and the platform.
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Business transfersIn mergers, acquisitions, or restructuring, data may transfer under equivalent protections.
We do not sell personal data.
6. Data Retention
Duration
Keep data for as long as needed to deliver services, comply with law, resolve disputes, and maintain records.
Criteria
Account status, transaction history, and regulatory requirements determine retention periods.
7. Your Rights
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Access and correctionView and update account details; request copies of your data.
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DeletionRequest deletion; we will remove or anonymize where not required to retain by law or legitimate interests.
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Objection and restrictionObject to processing based on legitimate interests or request restrictions.
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PortabilityReceive certain data in a portable format.
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Marketing choicesOpt out of marketing emails and manage push/SMS preferences.
Rights may vary by region; we honor applicable local laws.
9. Security
Measures
Encryption in transit, restricted access, role-based controls, logging, and regular reviews.
Your part
Use strong passwords, enable device security, and do not share one-time codes.
No method is 100% secure; we work continuously to improve protections.
10. International Transfers
Safeguards
Use standard contractual clauses or equivalent protections when transferring data across borders.
11. Children’s Privacy
Eligibility
Platform not intended for children under the age of legal consent in your region. We do not knowingly collect children’s data.
12. Data Processing for Providers
Verification
Collect and process IDs, certifications, and background checks where permitted.
Public profile elements
Display name, ratings, reviews, service categories, and coverage areas to customers.
13. How to Exercise Your Rights
In-app
Account > Privacy > Data Requests
Use Support within the app to open a privacy request ticket and verify your identity.
14. Changes to This Policy
Updates
We may update this Policy. Material changes will be communicated in-app or via email. Continued use after the effective date means you accept the updated Policy.
15. Contact Us
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Privacy requestsIn-app: Account > Privacy > Data Requests
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SupportAccount > Support > New Ticket
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Business and complianceUse the Business dashboard or your account manager for data processing addendums and compliance queries.