Handror — Frequently Asked Questions
Handror is a trusted local services marketplace that helps you book vetted professionals for home and business needs—cleaning, handyman work, appliance repair, painting, and more. We streamline the entire process: discover top-rated pros, view transparent scopes, schedule in minutes, track progress in-app, and pay securely.
Whether you’re a first-time user or managing multiple locations, our plans—Free, Gold, Diamond, and Business—offer the right level of support and features. Below you’ll find detailed answers to the most common questions about booking, safety, payments, plans, provider quality, cancellations, and business workflows.
Handror connects customers to vetted local professionals. You describe your task, compare providers with ratings and availability, book a slot, track progress via in-app updates, chat to clarify details, and pay securely after completion. Post-job ratings help maintain marketplace quality.
Core categories include:
For businesses and property managers: office cleaning, storefront upkeep, and turnover services. Availability may vary by location.
We conduct identity checks, skill/experience verification, and ongoing performance reviews. Metrics such as punctuality, completion rate, and customer ratings influence provider rankings.
If a provider falls below standards, we intervene with retraining, temporary suspension, or removal.
After each job, customers rate providers. These ratings shape provider rankings, unlock plan-specific benefits, and guide coaching.
Consistently high performance is rewarded; repeated low performance triggers corrective actions.
| Feature | Free | Gold | Diamond | Business |
|---|---|---|---|---|
| Core Access | ✓ | ✓ | ✓ | ✓ |
| Standard Support | ✓ | ✓ | ✓ | ✓ |
| Secure Payments | ✓ | ✓ | ✓ | ✓ |
| Reviews | ✓ | ✓ | ✓ | ✓ |
| Priority Support | ✓ | ✓ | ✓ | |
| Preferred Scheduling | ✓ | ✓ | ✓ | |
| Saved Favorites | ✓ | ✓ | ✓ | |
| Recurring Templates | ✓ | ✓ | ✓ | |
| Expedited Matching | ✓ | ✓ | ||
| Flexible Rescheduling | ✓ | ✓ | ||
| ETA Tracking | ✓ | ✓ | ||
| Escalation Desk | ✓ | ✓ | ||
| Extended Support | ✓ | ✓ | ||
| Team Dashboard | ✓ | |||
| Centralized Billing | ✓ | |||
| Approval Workflows | ✓ | |||
| SLAs | ✓ | |||
| Analytics | ✓ | |||
| Account Manager | ✓ |
Before booking, you see scope, estimated duration, and clear rates or fixed-price packages. If the scope changes, the app shows updated options for approval before work continues—no surprise charges.
Booking: Choose a category, pick a pro/time, confirm details.
Reschedule: Use in-app options to change date/time within policy limits.
Cancel: Follow the cancellation flow in-app. Policy-based windows may apply. We always show any applicable fees before you confirm.
Yes. Save providers to favorites and rebook in one tap. Gold and higher plans include recurring templates and reminders for weekly, bi-weekly, or monthly schedules.
Payments are processed in-app with secure gateways. You receive digital receipts and can add optional tips. Sensitive data is protected by encryption and privacy-first controls.
Use in-app chat or support to report issues promptly. Depending on the case, we can arrange adjustments, rework, or refunds within policy.
Gold and above have priority escalation; Business accounts have SLA-aligned handling where available.
Can’t find what you’re looking for? Our support team is ready to help with any additional questions you may have.