Terms and Conditions

Marketplace model

Handror facilitates discovery, scheduling, communication, and payment. Providers are independent; no employment, partnership, or agency relationship is created by these Terms.

No guarantee of outcomes

We strive for quality but do not guarantee specific results, durations, or availability.

Third-party services

Payments, identity verification, mapping, messaging, and analytics may be provided by third parties under their own terms.

Age and authority

You must be legally capable to contract. Business users warrant authority to bind the organization.

Accurate information

Provide true, current information and keep it updated.

Security

Keep credentials confidential. You’re responsible for activity under your account; notify us of suspected unauthorized access.

Prohibited use

No fraud, abuse, scraping, reverse engineering, or interference with the platform.

Scope confirmation

Booking details define the scope. Add-ons or changes require explicit approval in-app.

Access and readiness

You must ensure safe access, utilities, parking, permits (if needed), and decision-maker availability.

Rescheduling and cancellations

Governed by our Refund and Returns Policy. Fees may apply. Cash refunds are not issued.

Delays and interruptions

Provider delays may lead to rebooking options; customer-caused delays may be billable.

Pricing methods

Fixed-price or time-and-materials, as displayed before confirmation.

Authorization

You authorize charges for booked services, approved changes, tips, fees, and applicable taxes.

Finality

Completed and approved charges are final and non-refundable, per policy.

Taxes

Prices may exclude taxes; you’re responsible for applicable taxes unless stated otherwise.

No cash refunds

Handror provides services; refunds are not provided once booked or delivered.

Resolution-first

Remedies may include rework, within-scope adjustments, or non-cash service credits when warranted.

Disputes

Submit via in-app support with evidence within the resolution window.

Vetting and monitoring

Providers undergo checks and ongoing performance reviews.

Independence

Providers supply tools, set availability, and determine methods consistent with safety and law.

Prohibited conduct

No harassment, discrimination, unsafe practices, or unlawful activity.

Accurate descriptions

Share clear scope, photos, and constraints.

Safe environment

Maintain safe, lawful premises with secure pets and working utilities.

Compliance

Obtain required permissions/permits where applicable.

Onsite safety

If unsafe conditions exist, providers may pause or stop work. Visit/minimum fees may apply.

Emergencies

Use in-app prompts for urgent issues; contact local authorities when necessary.

User content

Reviews, messages, photos you submit must be lawful and accurate. You grant Handror a non-exclusive license to use content for service and quality purposes.

Prohibited content

No spam, defamation, hate speech, illegal content, or IP infringement.

Ownership

The platform, trademarks, and content are owned by Handror or licensors.

License

We grant a limited, revocable, non-transferable license to use the platform per these Terms.

Data handling

Our Privacy Policy explains collection, use, and sharing. By using the platform, you consent to processing as described.

Communications

You agree to receive service-related communications via app, email, SMS, or calls.

Fair use

Provide honest, experience-based feedback. We may moderate for policy or legal violations.

Impact

Ratings affect provider visibility and quality programs.

“As-is”

The platform is provided “as is” and “as available.”

No implied warranties

We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the extent permitted by law.

Service outcomes

Time estimates and outcomes can vary due to on-site conditions.

Indirect damages

Handror is not liable for indirect, incidental, special, punitive, or consequential damages.

Cap

To the extent permitted by law, total liability for claims related to the platform or services will not exceed the greater of the amount you paid for the disputed booking or a specified nominal cap defined by policy. Cash refunds are not provided.

You agree to indemnify and hold harmless Handror, its affiliates, and personnel from claims arising out of your misuse, violation of these Terms, illegal acts, or content you submit.

By you

You may stop using the platform or request account closure.

By us

We may suspend or terminate access for policy violations, fraud, safety risks, non-payment, or legal requirements.

Effect

Terms that by nature survive termination (payments due, IP, limitations, dispute terms) remain in effect.

Internal resolution

Contact support first with evidence for rework/credit evaluation.

Governing law and venue

The governing law and venue will be specified based on your region of use, without regard to conflict-of-law principles.

Formal process

If applicable in your region, disputes may be subject to binding arbitration and waiver of class actions, as stated in your local addendum.

Updates

We may update these Terms. Material changes will be communicated in-app or by email. Continued use after the effective date constitutes acceptance.

Entire agreement

These Terms plus referenced Policies form the entire agreement.

Severability

If any provision is unenforceable, the remainder remains in effect.

No waiver

Failure to enforce a provision is not a waiver.

Assignment

You may not assign these Terms without consent. We may assign as part of restructuring or sale.